Returns may be made up to 30 days after the purchase date. If you purchased an item on the site and wish to return it, please contact us at [email protected] who will guide you through our return process.
Please note that when you return an item: (1) It must still be in its original packaging and is not worn, washed, damaged or had had the tags removed. Any item does not meet these criteria may not be refunded. Please ensure the items returned are packaged into one parcel. (2) We suggest that you ship the parcel with a tracked service in order to be able to monitor the returned items.
- Once the goods are received and processed, you will receive a refund for the returned items.
- We are unable to offer exchanges, so if you would wish to purchase an alternative item, please place a new order at our online store. We would be happy to refund you the shipping costs for a replacement item. Please just let us know once you have placed a new order, so that we can issue a refund.
- Please allow 5-10 business days for a refund to be credited back to your payment method, once the order has been inspected.
Tai2 is not responsible for shipping costs that may occur regarding the return of a product. Tai2 will make reasonable efforts to refund for returned products (subject to the conditions detailed above) as soon as possible, 30 business days at the latest, after we receive the returned products. the refund will be made to the credit/debit card you used for the order in question. please note that additional duties, taxes or any additional charge that may incur will not be refunded by Tai2.
Tai2 Quality Guarantee
If any delivered products were received damaged or have manufacturing faults, please contact us immediately at: [email protected]. Please state the nature of the problem and (when possible) enclose a photo of the faulty item. Claims for refunds on defective or damaged items have to be made within 14 days after you received your order and subject to the return policy detailed above. We highly suggest that you keep your email with purchase confirmation.